Polat Makina Provides 24/7 Support with Its After-Sales Services Brand, Polat Technic

Offering complete production lines for olive oil and avocado oil, centrifuge technologies (decanters and separators), and extraction systems for various industries through its offices in Istanbul and Aydın, as well as Italy, Greece, and Morocco, Polat Makina continues its investments with a strong focus on delivering a seamless customer experience. Guided by the motto “Sales is not an endpoint, but a beginning,” Polat Makina aims to raise the bar in customer satisfaction through its redefined after-sales services division, Polat Technic.

Commitment to Reach Customers Within 24 Hours

With the expert team at Polat Technic, Polat Makina promises to reach its clients in more than 40 countries within 24 hours, regardless of conditions. Under its "Assistance Services" scope, Polat Technic provides major advantages, including 24/7 technical consultation support, technical evaluation reports within an average of 5 days for equipment arriving at service centers, and operator training programs provided every 6 months.

Stating that they work to deliver lasting and rapid solutions to customer needs based on the principle of continuous improvement, L. Mutlu Şahan, General Manager of Polat Makina, said: “At Polat Makina, alongside our half-century of experience and high-technology products, we aim to build a robust after-sales service network. Through the Polat Technic unit, to which we have given a new identity with significant investments in after-sales services, we are further strengthening customer satisfaction. Staying true to our tradition of building trust-based relationships with our clients, we will continue to drive brand-new transformations in every country where we operate.”